I'm burning it all down ๐Ÿ”ฅ PART 2 (what-are-supporting-materials-and-how-do-I-get-them)


I'm refining my offer to focus on what I do best: designing and building systems that support your client journey.
โ€‹

As part of this process, I'm REBUILDING all of the systems that make it possible โ€“ and you're coming along for the ride!

Last week, I shared the first step: Process Mapping. If you missed it, you can catch up here: BTS: Burning It All Down.

Now, let's dive into Step 2: GATHERING SUPPORTING MATERIALS.

Supporting materials are the building blocks of any system: email templates, forms, questionnaires, SOPs, scheduler links โ€“ anything needed to bring your process to life.

Sometimes I create these materials for my clients, sometimes they provide them, and often we collaborate.

I'm always looking for the best process for collecting these from my clients.

Cuz that's what I do - I make your work easy for you and easy for your clients. So obvs, I'm making things easy for MY clients, too!

โ€‹
โ€‹And I've finally done it - Iโ€™ve found a streamlined way to gather these materials using Airtable.

::applause::

โ€‹
Hereโ€™s how it works
(skip to the end to see this in video form):

โ€‹
After the Process Mapping session, I take the visual process map we created together.

I input that into Airtable as a roadmap to guide the build.

โ€‹
โ€‹

Airtable then generates organized lists of all the supporting materials needed.

Finally, my system automatically emails you with the list, sending reminders until everything is provided.

โ€‹
โ€‹

This is an essential part of my philosophy when building systems: ๐—บ๐—ฎ๐—ธ๐—ฒ ๐—ฒ๐˜ƒ๐—ฒ๐—ฟ๐˜†๐˜๐—ต๐—ถ๐—ป๐—ด ๐—ฎ๐˜€ ๐—ฒ๐—ฎ๐˜€๐˜† ๐—ณ๐—ผ๐—ฟ ๐—ฒ๐˜ƒ๐—ฒ๐—ฟ๐˜†๐—ผ๐—ป๐—ฒ ๐—ฎ๐—น๐—น ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐˜๐—ถ๐—บ๐—ฒ.

โ€‹
โ€‹

Want a closer look? Check out this Loom video where I explain this for a Slack group I'm part of.

Stay tuned for Part 3!

If you're ready to streamline your client journey and ensure no step is missed, let's chat.

Enjoy the day!

โœจ Devin

PS - Grab Inbox Zero Hero : 5 mini-lessons that will transform your email game forever. ๐Ÿš€โœ‰๏ธ

PPS - Did you enjoy this email? Forward it to a friend! They can hop on my email list by ๐Ÿ‘‰ clicking here ๐Ÿ‘ˆ

๐Ÿ”— Let's Connect

โ€‹Website | Instagram | LinkedInโ€‹

Hi! I'm Devin Lee ๐ŸŒŸ

Hi, Iโ€™m Devin Lee! I optimize your business by removing you as the bottleneck, so you can serve MORE clients without sacrificing quality.Unofficially, Iโ€™m the high-energy hype woman whoโ€™ll bring a calm oasis to your business. When Iโ€™m not creating exceptional systems, you can find me studying the Enneagram, roller skating, and chasing the sun.

Read more from Hi! I'm Devin Lee ๐ŸŒŸ

This time two years ago, I hit a sudden surge of growth I wasn't expecting. I got a lotta new clients, fast! Exciting! It took me a year too long to accept that I also needed to grow my team to take on the projects I was booking. I felt the quality of my work slip and my stress level rise as I attempted to meet the demands of the work I had booked for myself. I knew I could take on fewer projects, but to be honest that just DID NOT SEEM FUN! So I had to move to STEP 2 - Get More Team! I now...

This email is specifically for my Dubsado users who are clinging to 2.0. Everyone else can just archive this email and wait patiently for my next one ๐Ÿ™‚ (UNLESS! If you are considering Dubsado but aren't sure... reply to this email! I can help you decide.) Ok, just the Dub-heads left? Lessss go. If you have still been using 2.0 (I know! Change is hard!), you may have noticed that logging in now takes you straight to 3.0. Don't freak out!!!!! Yes, it looks a lot different. And YES - 3.0 was...

I talk about onboarding a lot. Like, a lot a lot. I tell myself its because "it's relatable!" Every agency onboards clients, and it looks about the same everywhere: a kickoff call and an onboarding form. I also talk a lot about how its your first impression - dazzle them at the beginning to start things off on the right foot. But I'm rebuilding my own onboarding right now, and I realized there is a deeper reason why Onboarding is CRUCIAL to get right. New here? I'm Devin Lee I optimize your...